From payments and betting to the app — clear, straightforward guides for everything are right here. Our support team is with you 7 days a week.
Pick a topic and go straight to the relevant guide
Registration, login issues, password reset, and profile updates.
12 GuidesPayment issues, delays, and failed transactions on Mobile Pay, Nagad, and Rocket.
18 GuidesApp downloads, installation issues, crashes, and slow performance.
9 GuidesBet cancellations, understanding odds, live betting, and casino rules.
15 GuidesWelcome bonus, free bets, wagering requirements, and expiry terms.
10 GuidesKYC verification, two-factor authentication, and account security.
7 GuidesUnderstanding cricket and football odds, unders/overs, and accumulators.
14 GuidesFrequently asked questions with quick, concise answers.
25 Guides
Most issues are account-related. Below is a guide to the most frequently asked topics.
Opening an account on bj 365 is quick and easy — it only takes a few minutes.
Go to /register and open the form. Start with your mobile number or email.
Enter your name, phone number, password, and date of birth. You must be 18 or older.
An OTP will be sent to your registered number. Enter it to complete verification.
Log in now and make your first deposit to start betting.
Most payment issues are caused by network delays or minor processing lags. There's no need to worry.
Important: For deposits and withdrawals, always use a mobile banking number registered in your own name. Using someone else's number to send or receive payments may result in your account being suspended.
Most app issues can be resolved with the steps below.
If the problem isn't resolved, contact us via live chat with your device model and Android version. We'll get it sorted quickly.
Some things about betting on bj 365 can seem confusing at first. Here's a clear breakdown.
Bj 365 displays odds in decimal format. For example, odds of 1.85 mean that a ৳100 bet returns ৳185 if you win (৳85 profit).
If a match is cancelled or postponed, bj 365 automatically refunds your stake. The amount is usually credited back to your balance within 30 minutes.
If you're having trouble claiming or using a bonus, check the following points.
Bj 365 follows strict security measures to keep your account protected.
KYC verification is required for withdrawals above a certain amount or when you win a large sum for the first time. It's there to protect you.
Upload clear photos of both the front and back of your NID.
Take a clear selfie holding your NID and submit it.
Verification is usually completed within 24 hours. You'll receive a confirmation by email.
Keeping two-factor authentication (2FA) enabled adds a strong layer of security to your account. You can activate it from Settings > Security.
If the guides haven't resolved your issue, the bj 365 support team is always ready to help.
The fastest way to get help. Average reply time is 2 minutes.
Online nowFor detailed issues, send us an email. Including screenshots helps us resolve things faster.
support@bj365.clickJoin our support channel on Telegram. Get the latest offers and updates too.
8:00 AM – 12:00 AMWhen contacting us, have your User ID and issue's Screenshots Have it ready — it helps resolve issues faster.
When using any online platform, you're bound to run into minor issues from time to time. bj 365-we understand that, so the Help Center is built to let you resolve most issues on your own, without having to wait for support.
Start by typing your issue into the search bar above. Plain language works fine — something like "can't send money" or "can't log in". Relevant guides will appear in the results.
If the search doesn't return results, browse by topic using the category menu on the left. Each category includes step-by-step solutions. Most of the time, reading through these guides is all it takes to fix the issue.
Some issues can't be resolved on your own — for example, if your account has been wrongly suspended, a withdrawal has been pending for more than 4 hours, or you suspect unauthorized access to your account. In these cases, it's best to reach out directly via live chat.
bj 365's support team speaks Bengali, so there's no language barrier. Feel free to describe your issue in plain Bengali.
One important thing to keep in mind — bj 365No support agent from will ever ask for your password or OTP. If anyone requests this information, it is fraud. End the chat immediately and report it via the official email.
Never share your account password with anyone — even someone you know. Enable biometric login on your phone and avoid betting on public Wi-Fi.
bj 365 This Help Center is updated regularly. New answers based on user questions are added on an ongoing basis. If you can't find what you're looking for, let support know — your question might end up helping thousands of other users.
All in all, bj 365 wants your betting experience to be as smooth as possible. Whatever issue comes up, help is always close at hand.
Quick answers to the most frequently asked questions