BJ 365 FAQ — All Your Questions Answered

Under BJ 365 policy, each person may only hold one account. Multiple accounts are strictly prohibited and may result in suspension. If a duplicate account is detected, all bonuses and winnings will be forfeited.

Yes, you can update your email address, mobile number, and password from Account Settings. To change your registered name, please contact our support team — identity verification may be required.

On the login page, click "Forgot Password?" Enter your registered mobile number or email address and you'll receive an OTP. Verify the OTP and set a new password. The whole process takes under 2 minutes.

Identity verification via national ID is required for your first withdrawal. This is necessary to protect your account and prevent money laundering. The verification process is typically completed within 24 hours.

Bangladesh's most popular payment methods are accepted at BJ 365:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer: Direct Bank Account
• Crypto: USDT, BTC (selected methods)

To learn more, Payment Page See details.

The minimum deposit at BJ 365 is just ৳500 BDT. You can get started from this amount via Mobile Pay, Nagad, or Rocket. Minimum amounts for bank transfers may vary.

Withdrawals via Mobile Pay and Nagad are typically processed within 5–15 minutes. Bank transfers may take 1–3 business days. First-time withdrawals may take slightly longer due to the required KYC verification.

BJ 365 does not charge any processing fees on deposits. However, your payment provider (such as Mobile Pay or your bank) may apply their own fees — please check with them directly for details.

Please wait 15–30 minutes first. If it still hasn't arrived, contact us with a screenshot of the transaction Help Center Please report it with your transaction ID and the time of the transaction for a faster resolution.

BJ 365 offers betting on more than 30 sports. The most popular include:

• Cricket (IPL, BPL, T20 World Cup)
• Football (Premier League, La Liga, Champions League)
• Tennis, Badminton, Basketball
• Virtual Sports & E-Sports

Details Sports Betting page See details.

Yes, BJ 365 offers live betting. Place bets at real-time odds while a match is in progress, with live scores and stats available throughout. A stable internet connection is recommended for the best experience.

Most sports markets start from a minimum bet of ৳10 BDT. Some Live Casino tables allow play from as little as ৳20 BDT. Maximum bet limits vary depending on the market and event type.

If a match is cancelled or abandoned, all bets are generally voided and stakes are refunded in full. However, specific rules may vary by market. For more details, Terms & Conditions. See details.

New members at BJ 365 receive a welcome bonus of up to 100% on their first deposit — deposit ৳1,000 and get ৳1,000 in bonus funds. To claim your bonus, Registration and use a promo code when making your first deposit.

Bonuses cannot be withdrawn directly. A specific wagering requirement (rollover) must be met before any bonus winnings can be withdrawn — typically 5–10x the bonus amount. For more details, on the Promotions page See details.

Yes, BJ 365 offers daily cashback bonuses, weekly reload bonuses, and special event promotions. Exclusive offers are available during IPL and World Cup seasons. To view all current offers, visit the Promotions Page Check back regularly.

Yes, BJ 365 is completely secure. We use 256-bit SSL encryption, two-factor authentication (2FA), and advanced firewall protection. Your personal information is never shared with any third party. Privacy Policy here.

Instantly Help Center Contact us to request a temporary account suspension. Verify your identity using your registered mobile number and email, then reset your password. We also recommend keeping 2FA enabled going forward.

BJ 365 keeps your personal information secure and never sells or shares it with any third party. All data is stored on encrypted servers. For full details, please read our Privacy Policy available.

The BJ 365 app is governed by our Download Page Both Android and iOS versions are available. The APK file can be downloaded and installed directly — no need for Google Play or the App Store.

To install the APK on Android, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps". On iOS, trust the profile by navigating to Settings → General → VPN & Device Management. For a full guide, Download page available.

No, the app and website share the same account. A deposit made on one is instantly reflected on the other. Your bonuses, betting history, and balance are fully synced across both.

Yes, BJ 365 lets you set your own daily, weekly, or monthly deposit limits. Go to Account Settings and find the "Responsible Gaming" option to configure your limits. For more details, Responsible Gaming page See details.

Yes, you can temporarily suspend your account at any time for anywhere between 24 hours and 6 months. This is part of bj 365's Responsible Gaming policy. Help Center Contact us.